nordstrom has always been the case study for customer service, especially in retail. we even studied their model in my college business courses. i was very nerdy tonight and got so excited about this i had to blog about it.
so i'm in the market to get some shoes dyed for tina's wedding. ironically they are my own beloved j. crew wedding shoes. who needs white satin shoes after their wedding day anyway?! so since i loved them so much on my wedding day, i figure i'll love them even more dyed black not to mention get to wear them again.
i'm lazily surfing the net this evening and google something about shoe dyeing to see if i can drop them off somewhere tomorrow. i don't know the first thing about this shoe dyeing, been fortunate to never have to go there, even as a bridesmaid... nordstrom came up as a top option and i didn't know they did this. so i click on nordstrom faq and they have a live chat. you can literally type in your question and get instant help from customer service... no need for usernames, logging in or that hassle.
i had a few questions on the service and availability so i chatted for several minutes with elizabeth j who was extremely kind and courteous. since my shoes were not purchased at nordstrom she could not guarantee they would dye them, but each store has discretion as to this. she offered to contact our store to find out for me but i can do that myself, i have a sneaking suspicion they will help me. so i got my answer and never had to leave my lounging position on my couch! yeay for technology when you need it! i am so geeked about this feature i'm wracking my brain about what i should "need" to ask nordstrom.com next b/c it was that fun.
i could think up some good ones to ask the live beauty chatline or the live designer chatline.
like... is my real botkier bag still in now they sold out to target, i mean are carried at target now?
are tory burch flats still a worthwhile splurge or should i have my eye on another flat for 09?
can a girl with average build with curves wear skinny jeans (haha, i'm laughing at myself now b/c i know the answer)!
but how would nordstrom kindly respond to this without telling me i might resemble a cased sausage?
i'll leave you with that image. happy oktoberfest! :)
2 comments:
I am so intrigued by what you could be wearing that warrants the dying of your JCs!
Tori Burches are in their third or fourth season now. I'd be very selective in what design you purchase if you want to ensure longevity.
thank you for the great laugh this morning - i really needed it :)
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